Cognitive dissonance impacts the attitudes and behavior of employees in the workplace in the way of emotional dissonance. “Cognitive dissonance is the psychological discomfort of an individual a person experiences when his or her values do not coincide with his or her behavior” (Kreitner & Kinicki, 2013). Emotional dissonance, according to Pugh (2011), it is the inconsistency of the way a person feels with the way a person displays their feelings outwardly. Now that we know the definitions, we can begin to understand how the two impacts each other.
As a DCS employee, our mission to secure safety, permanency and well-being of the children and families we serve. During my ten years of experience, there have been many instances of cognitive…