Active listening is a communication technique used in counseling, training and conflict resolution, which requires the listener to feed back what they hear to the speaker, by way of re-stating or paraphrasing what they have heard in their own words, to confirm what they have heard and moreover, to confirm the understanding of both parties(https:// en. wikipedia. org/wiki/Active_listening) http://psychcentral. om/ lib/become-a-better-listener-active-listening/ Active Listening is defined by the Active listening is useful in the business world because of its effective use of hearing what is being said by you consumers, stakeholders, and suppliers. It can be the separating factor on whether your organization is successful in meeting your target markets. It’s used in all aspects of the PLOC framework. For example when leading in any stage, listening to input from your staff or customers are going to help with decision making and setting future goals for performance.
Also helps to listen to what is important to employees for motivation or incentives purposes Assertiveness: a form of behavior characterized by a confident declaration or affirmation of a statement without need of proof; this affirms the person’s rights or point of view without either aggressively threatening the rights of another (assuming a position of dominance) or submissively permitting another to ignore or deny one’s rights or point of view(https:// en. wikipedia. org/wiki/Assertiveness) http:// www. selfgrowth. com/articles/ How_To_Become_More_Assertive_And_Confident. tml Assertiveness is useful to businesses who wish to be successful. This skill is used to build confidence in your goals and vision by the way you present yourself to others. This is an intangible quality to possess and leads to relationship building with buyer or fortified relationships with stakeholders who will feel like you are working in their profitable interests. By being assertive you have mastered a sense of self confidence and assurance that comes through in your body language throughout your daily business activities.
Negotiation is a dialogue between two or more people or parties intended to reach a mutually beneficial outcome, resolve points of difference, to gain advantage for an individual or collective, or to craft outcomes to satisfy various interests (https://en. wikipedia. org/wiki/Negotiation) http:// www. businessinsider. com/how-to-become-a-greatnegotiator-2014-3 Negotiation skills are essential to business because of the monetary implications that can be made but also there are intangible factors such as buying power or bargaining for new technology.
Having the power of negotiation helps to the business person to set goals for they need and what they are willing to lose or give up in effort obtain those goals. Negotiation skills are helpful when looking to expand, incorporate or merge with new companies. Feedback occurs when outputs of a system are routed back as inputs as part of a chain of cause-and-effect that forms a circuit or loop. (https:// en. wikipedia. org/wiki/Feedback) http://www. nytimes. com/ 2013/04/06/your-money/how-to-give-effective-feedback-bothpositive-and-negative. tml? pagewanted=all&_r=0 Providing feedback is essential to controlling aspect of PLOC function in organizational management. Whether negative or positive feedback is crucial to controlling and also leading employees. It also is an essential to have this skill for accurate reporting of profits or losses to stakeholders and governmental authorities. Knowing what feedback is going to effective to the level of knowledge of your employees is also key in this function.
Utilizing a style of leadership style such as the Situational Theory may be helpful for this aspect. Persuasion Process aimed at changing a person’s (group) attitude or behavior toward some event, idea, object, or other person(s), by using written or spoken words to convey information, feelings, or reasoning, or a combination of them http://www. businessdictionary. com/definition/ persuasion. html#ixzz3v7P2xQJu http:// www. businessinsider. com/how-to-be-exceptionallypersuasive-2015-12? tm_source=feedburner&utm_medium=referral Being persuasive can be the jumping point for starting a business, how else can you convince investors to put capital into your idea or concept? Learning to “work people” and the angles necessary to meet your goals is part of the skill here. The art of persuasion is needed not only in the beginning of business startup but also to garner continued success. If you can successfully persuade the most skilled and experienced employees to join your team then you have could have advantage over your competitors.
This is also a part of the leading aspect. Proper persuasion can help employees adjust to new policies or procedures in the workplace. Interviewing A somewhat formal discussion between a hirer and an applicant or candidate, typically in person, in which information is exchanged, with the intention of establishing the applicant’s suitability for a position. (http:// www. businessdictionary. com/definition/interview. html) Read more: http://www. businessdictionary. com/definition/ interview. tml#ixzz3v7PfXcxv http:// www. businessnewsdaily. com/5212-job-interviewstechniques. html This is one of the most important skills that should be mastered as a business owner. Conducting effective interviews and hiring the right staff, the first time around can lead to low turnover and an atmosphere high in morale and cohesive employee to management relationships. However conducting interviews can require more preparation then just finding a few qualified applicants.
The interviewer must master some interpersonal skills to be able to recognize them in applicants or the lack of them. Learning cues of verbal and nonverbal communication can help you identify the best candidate even if their resume may not necessarily match the posted job descriptions. Knowing what you’re looking for in regards to a match for your organizations culture is essential as well. Asking questions but more importantly the right questions is something that the interviewer wants to preplan.
Coaching is training or development in which a person called a coach supports a learner in achieving a specific personal or professional goal. (https://en. wikipedia. org/wiki/Coaching) https://www. mindtools. com/pages/article/newTMM_66. htm Coaching is one of the natural parts of the day to day business owner controlling functions. Coaching helps employees with daily work stresses and also allows the manager to zero in on areas of improvement staff. Having finesse in this area can make negative coaching sessions still have a positive effect on the psyche of the employee.
It can keep the morale between management and employee communicative maintaining an open flow of feedback. This is a people skill first as it is necessary to be relatable as a manager as to not alienate the subordinate but to encourage them towards shared goals and success. Being an effective coach means that can take an average employee and make them exceptional. This is skill that is harnessed through being encouraging, honest and open for suggestions from the employee among other things.
