Mike Rose Blue Collar Brilliance

Mike Rose is a sociologist who has studied the problem-solving abilities of blue collar workers. He argues that these workers are often underestimated and that they possess a kind of “brilliance” that is not always recognized. In his book, Blue Collar Brilliance, he provides various examples of how blue collar workers are able to solve … Read more

Active Listening Skills Essay

Child safety officers must communicate with individuals and families in crisis; good communication skills are essential to achieve the best possible outcomes within a range of challenging circumstances. Interpersonal skills of listening, questioning and feedback are crucial when working as a child safety officer as they allow the officer to clarify, gain knowledge and understand. … Read more